FAQ
- Help centre
- FAQ
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Administration
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Access Rights
- How do I add a second administrator?
- How to give access rights to a dashboard?
- What is the Activity Log in Access Rights for?
- Can I give administration rights to a user?
- Can a user belong to several groups?
- How to set/reset my password?
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Settings
- What are the differences between custom site variables and custom global variables?
- Can I reassign the number of a deleted custom variable to the one I just created?
- Do level 1 sites have a time zone?
- Your level 2s are changing!
- Is there anyway to change the date format from american to british english?
- How to set up a conversion funnel?
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Data Collection Portal
- A new site has just been added but still doesn't appear on the listings yet. Is this normal?
- How do I add a new site to my contract?
- Where can I find the logs associated with my site?
- How to modify the default URL of a Level 1 site?
- How to host my SmartTag on the CDN of AT Internet?
- How can I change the cookie lifetime for identified visitors (users)?
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Implementation / Tagging
- How to tag on-site ads campaigns using a query string parameter?
- Switching to first party cookies: how to set the domain where the cookie is deposited?
- I don't see data anymore for "searches with no results", why?
- What is the purpose of checking the "secure cookies" box?
- Why do I have keywords that generate a search page with results when they don't?
- What is « refreshDuration » variable and how to set it?
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Sources & Campaigns
- How does AT Internet manage attribution?
- I'm looking for the definition of terms you use in traffic sources in Explorer: what's the difference between "email marketing" and "webmails, "brand awareness" and "portal sites"?
- How to identify traffic coming from newsletters?
- How are Custom Organic Sources rules processed?
- How to track a banner without using a redirection URL?
- How does the tracking of marketing campaigns work?
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Explorer
- Did you recently change your URLs? Most of my bookmarked URLs don't work anymore.
- Can I receive alerts for traffic variations?
- From which regions do my visitors come from?
- Timezones for geolocated analyses
- What time zone is used for real time data?
- How to visualise Identified Visitor journeys / behaviour?
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Ecommerce
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Data Query
- How do source properties work?
- How can I apply a filter "is not empty" on a hidden column?
- I noticed on Data Query 3 that there is a property "Site Environment". It says, that this property will be filled in by a configuration. Is it a configuration at the tagging level or within the interface?
- How to build a table in Data Query showing the number of visits per month over a year?
- Is it possible to query a period overlapping yesterday and today?
- How to find Sources > Other level 2s in Data Query?
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Custom Metrics
- What is the limit on the number of custom metrics?
- Will creating custom metrics change my subscription costs?
- Where can I use custom metrics?
- Can data be exported from custom metrics?
- Is there a limit to the number of custom metrics that can be created on a site?
- Is it possible to hide custom metrics, in other words create custom metrics which are not visible to other users?
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Segments
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Dashboards
- How can I display my graphs with a comparison period within my dashboard?
- How can I modify the width of some columns in my dashboard?
- Some lines are not displaying inside my dashboard PDF export
- How can I change the list of sites available in my dashboard?
- Can I get an accurate KPI value from a pie chart?
- How to change the default period in a Dashboard?
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Reports
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Dimensions / Metrics
- Can you tell me what the property "Organisation" means?
- On mobile applications, what is the difference between a session and a visit ?
- When looking at a specific level 2, other level 2 sites are showing up in the Referrer sites, won't they be counted twice?
- What is the "sub-region" property?
- On exit pages, what is the difference between loads and page views?
- How is time spent calculated on pages and for A/V contents?
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API
- Is it possible to use the AT Internet Rest API to retrieve pages, visits, visitors per site using a Xiti free account?
- [Reporting API] Major improvements to detection of relative periods
- Are periods limited on the Reporting API?
- How I can avoid authenticating each time I open a document with an IQY file?
- Can I obtain the number of lines of my API query?
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API Accounts
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Data Flow
- Some values of my Visits flows seem erroneous or incomplete, what should I do?
- How can I estimate the volume of data expected to set up my data lake?
- How to handle periods in Data Flow?
- How to delete/edit/rename a flow?
- What are Data Flow output formats?
- How to use an existing flow?
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Data Manager
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Exports
- How do I use AT Internet data in external tools?
- How do I modify or delete the recipients of a scheduled Dashboard export?
- Is there a specific timeframe in which scheduled exports (reports) are sent?
- Why is there a difference between the data I'm now seeing in Data Query and the data in a DQ export scheduled in real-time?
- Can I import REST API data into Google Sheets?
- I need to export millions of rows of data. How to proceed?
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Technology
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Privacy
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Analyzer NX
- How are returning visitors calculated in Analyzer NX?
- Why do certain pages not feature in Analyzer NX's breakdowns?
- What do the metrics in Acquisition/Loyalty on Analyzer NX mean ?
- I keep receiving scheduled reports, how can I delete them?
- How I can delete scheduled reports?
- How to remove a recipient from an email report?
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Plug-ins & Marketplace
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Other
- Is it possible to analyse all the data?
- How does real time work?
- How to access notifications on Explorer?
- What to do if I can't access AT Internet's solution?
- Is it possible to know the version of the smarttag.js used for a site in ATI's solution ?
- How do I detect and exclude robots / abnormal traffic?
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PLUGIN POLICY
PLUGIN POLICY
Our plugins provided with the official stamp, are the only plugins supported by our tech teams.
Plugins without this stamp are provided by users who help us improve our solutions.
They are technically reviewed by our teams, but their support can only be handled by their creators.