FAQ
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Administration
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Access Rights
- How do I change the email address tied to a user's account?
- How do I add a second administrator?
- How to give access rights to a dashboard?
- What is the Activity Log in Access Rights for?
- Can I give administration rights to a user?
- Can a user belong to several groups?
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Settings
- Can I reassign the number of a deleted custom variable to the one I just created?
- Do level 1 sites have a time zone?
- Your level 2s are changing!
- Is there anyway to change the date format from american to british english?
- How to set up a conversion funnel?
- How do I change the inactivity duration of a visit?
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Data Collection Portal
- How do I add a new site to my contract?
- Where can I find the logs associated with my site?
- How to modify the default URL of a Level 1 site?
- How to host my SmartTag on the CDN of AT Internet?
- How can I change the cookie lifetime?
- How to edit the unique visitor cookie lifetime? (first party)
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Implementation / Tagging
- Why do I have keywords that generate a search page with results when they don't?
- What is « refreshDuration » variable and how to set it?
- Does the AT Internet tracker support multi-threading ?
- What is the cost of a CDDC (Custom Domain Data Collection)?
- Can a goal be tied to a click rather than a page?
- How do I check that elements of my site are properly tagged?
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Dimensions / Metrics
- On mobile applications, what is the difference between a session and a visit ?
- When looking at a specific level 2, other level 2 sites are showing up in the Referrer sites, won't they be counted twice?
- What is the "sub-region" property?
- On exit pages, what is the difference between loads and page views?
- How is time spent calculated on pages and for A/V contents?
- How are visit starting one day and ending the following day considered?
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Explorer
- Did you recently change your URLs? Most of my bookmarked URLs don't work anymore.
- Can I receive alerts for traffic variations?
- From which regions do my visitors come from?
- Timezones for geolocated analyses
- What time zone is used for real time data?
- How to visualise Identified Visitor journeys / behaviour?
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Data Query
- Is it possible to query a period overlapping yesterday and today?
- How to find Sources > Other level 2s in Data Query?
- What is the maximum analysis period in Data Query?
- How to analyse individual user journeys for Identified visitors?
- How do I get the number of visits made before a conversion?
- How do I obtain the average time spent per page?
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Custom Metrics
- Will creating custom metrics change my subscription costs?
- Where can I use custom metrics?
- Can data be exported from custom metrics?
- Is there a limit to the number of custom metrics that can be created on a site?
- Is it possible to hide custom metrics, in other words create custom metrics which are not visible to other users?
- Can I modify or delete a custom metric created by one of my colleagues?
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Segments
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API Accounts
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API
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Data Flow
- Some values of my Visits flows seem erroneous or incomplete, what should I do?
- How can I estimate the volume of data expected to set up my data lake?
- How to handle periods in Data Flow?
- How to delete/edit/rename a flow?
- What are Data Flow output formats?
- How to use an existing flow?
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Dashboards
- How can I change the list of sites available in my dashboard?
- Can I get an accurate KPI value from a pie chart?
- How to change the default period in a Dashboard?
- Can I upload data from Twitter?
- How can I export multiple tabs of a dashboard at once?
- How do I set up a cross-site analysis based on custom site variables?
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Reports
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Data Manager
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Exports
- How do I use AT Internet data in external tools?
- How do I modify or delete the recipients of a scheduled Dashboard export?
- Is there a specific timeframe in which scheduled exports (reports) are sent?
- Why is there a difference between the data I'm now seeing in Data Query and the data in a DQ export scheduled in real-time?
- Can I import REST API data into Google Sheets?
- I need to export millions of rows of data. How to proceed?
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Sources & Campaigns
- How does the tracking of marketing campaigns work?
- What is the "Direct Access" traffic source?
- How does Campaign AutoDeclaration work?
- How to explain the gap between the number of clicks on Facebook and the number of visits in AT Internet
- Can we measure organic traffic sources (URLs) on mobile apps?
- What does "l.facebook.com" mean?
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Ecommerce
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Technology
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Privacy
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Analyzer NX
- How are returning visitors calculated in Analyzer NX?
- Why do certain pages not feature in Analyzer NX's breakdowns?
- What do the metrics in Acquisition/Loyalty on Analyzer NX mean ?
- I keep receiving scheduled reports, how can I delete them?
- How I can delete scheduled reports?
- How to remove a recipient from an email report?