FAQ
- Help centre
- FAQ
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Administration
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Access Rights
- How do I add a second administrator?
- How to give access rights to a dashboard?
- What is the Activity Log in Access Rights for?
- Can I give administration rights to a user?
- Can a user belong to several groups?
- How to set/reset my password?
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Settings
- How can I correct an error in the declaration of my visitor categories?
- What is the maximum number of events in a visit?
- Can I rename or update my custom marketing source variables?
- What are the differences between custom site variables and custom global variables?
- Can I reassign the number of a deleted custom variable to the one I just created?
- Do level 1 sites have a time zone?
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Data Collection Portal
- Is it possible to export a list of all our sites?
- A new site has just been added but still doesn't appear on the listings yet. Is this normal?
- How do I add a new site to my contract?
- Where can I find the logs associated with my site?
- How to modify the default URL of a Level 1 site?
- How to host my SmartTag on the CDN of AT Internet?
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Implementation / Tagging
- Populating Goal Type values using tags
- Is there a character limit for page labels?
- Can I use the character '"#' for a page label?
- Why is my MV Testing data not displayed?
- How to tag on-site ads campaigns using a query string parameter?
- Switching to first party cookies: how to set the domain where the cookie is deposited?
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Sources & Campaigns
- Why is the last xto setting of my campaign not taken into account in Explorer?
- Is it possible to combine Google UTM and AT campaign tags in one URL?
- I keep getting data for a marketing campaign that is no longer online, is this normal?
- How does AT Internet manage attribution?
- I'm looking for the definition of terms you use in traffic sources in Explorer: what's the difference between "email marketing" and "webmails, "brand awareness" and "portal sites"?
- How to identify traffic coming from newsletters?
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Explorer
- Is it possible to have retention rates higher than 100%?
- How to calculate an average with a custom metric?
- What is the difference between the filter "contains" and "is equal to" ?
- Did you recently change your URLs? Most of my bookmarked URLs don't work anymore.
- Can I receive alerts for traffic variations?
- From which regions do my visitors come from?
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Navigation and usability
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Ecommerce
- The number of transactions doesn't match the number of validated purchases, why?
- I am correctly observing hits related to my orders, however there is no data in my interface?
- How is it possible to get 1 visit with a purchased product without product pages viewed or loaded?
- Sales Insights: how to identifying the most seen products?
- What's the difference between Sales and Revised sales?
- How do I change the currency in Analyzer NX?
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Data Query
- How can I find the different marked URLs on my site in Data Query?
- How to share a segment created on Data Query 3?
- What is the difference between the getRowCount method and the Approximate count distinct function?
- How do source properties work?
- How can I apply a filter "is not empty" on a hidden column?
- I noticed on Data Query 3 that there is a property "Site Environment". It says, that this property will be filled in by a configuration. Is it a configuration at the tagging level or within the interface?
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Custom Metrics
- How to calculate the exit rate on a page using a custom metric?
- What is the limit on the number of custom metrics?
- Will creating custom metrics change my subscription costs?
- Where can I use custom metrics?
- Can data be exported from custom metrics?
- Is there a limit to the number of custom metrics that can be created on a site?
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Segments
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Dashboards
- How to integrate a funnel in a Dashboard?
- The period doesn't change on my Dashboard, why?
- How can I display my graphs with a comparison period within my dashboard?
- How can I modify the width of some columns in my dashboard?
- Some lines are not displaying inside my dashboard PDF export
- How can I change the list of sites available in my dashboard?
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Reports
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Dimensions / Metrics
- What processing is done on the AV Session - ID property (av_session_id)?
- Why AV Insights has different values between real time and historical data?
- How to sort Month and Weekday properties in chronological order?
- Why do I observe the notion "closed" following custom page/site variables?
- Can you tell me what the property "Organisation" means?
- On mobile applications, what is the difference between a session and a visit ?
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API
- Is it possible to use the AT Internet Rest API to retrieve pages, visits, visitors per site using a Xiti free account?
- [Reporting API] Major improvements to detection of relative periods
- Are periods limited on the Reporting API?
- How I can avoid authenticating each time I open a document with an IQY file?
- Can I obtain the number of lines of my API query?
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API Accounts
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Data Flow
- Some values of my Visits flows seem erroneous or incomplete, what should I do?
- How can I estimate the volume of data expected to set up my data lake?
- How to handle periods in Data Flow?
- How to delete/edit/rename a flow?
- What are Data Flow output formats?
- How to use an existing flow?
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Data Manager
- Why aren't my query string parameters retrieved?
- Will my Data Manager rules be retroactive?
- Can I assign a page label based on the site URL?
- How do I correct an incorrect level 2 ID without changing anything in the code?
- How do I access Data Manager?
- When are my Data Manager configurations considered/updated?
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Exports
- How to extend the end date of my exports?
- How do I use AT Internet data in external tools?
- How do I modify or delete the recipients of a scheduled Dashboard export?
- Is there a specific timeframe in which scheduled exports (reports) are sent?
- Why is there a difference between the data I'm now seeing in Data Query and the data in a DQ export scheduled in real-time?
- Can I import REST API data into Google Sheets?
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Technology
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Privacy
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Analyzer NX
- How are returning visitors calculated in Analyzer NX?
- Why do certain pages not feature in Analyzer NX's breakdowns?
- What do the metrics in Acquisition/Loyalty on Analyzer NX mean ?
- I keep receiving scheduled reports, how can I delete them?
- How I can delete scheduled reports?
- How to remove a recipient from an email report?
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Plug-ins & Marketplace
- Data transfer to Google Data Studio
- How to find the AT Internet template inside Google Data Studio?
- I'm logged in, why can't I see anything in In-Page Analytics?
- Can I monitor an embedded YouTube video?
- Is the Tag Inspector plugin available on Firefox?
- How do I get ad blocker usage stats for my site?
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Other
- What are the different types of referrer policies?
- What browsers and devices are supported to access the Analytics Suite?
- What is the impact of time change on data collection?
- How does geolocation work?
- Is it possible to analyse all the data?
- How does real time work?
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PLUGIN POLICY
PLUGIN POLICY
Our plugins provided with the official stamp, are the only plugins supported by our tech teams.
Plugins without this stamp are provided by users who help us improve our solutions.
They are technically reviewed by our teams, but their support can only be handled by their creators.