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Help centre Help Centre home page AT Internet | Help Centre
Contact support Messages history
English (GB) Français

FAQ

  1. Help centre
  2. FAQ
Administration Access Rights Settings Data Collection Portal Implementation / Tagging Sources & Campaigns Explorer Navigation and usability Ecommerce Data Query Custom Metrics Segments Dashboards Reports Dimensions / Metrics API API Accounts Data Flow Data Manager Exports Technology Privacy Analyzer NX Plug-ins & Marketplace Other

Administration

  • Is is possible to disable/archive a level 1 site?
  • Change the date format in the interface
  • How can I delete my free XiTi account?
  • Leaving the company - what should I do with my shared documents?

Access Rights

  • How do I add a second administrator?
  • How to give access rights to a dashboard?
  • What is the Activity Log in Access Rights for?
  • Can I give administration rights to a user?
  • Can a user belong to several groups?
  • How to set/reset my password?
See all 7 articles

Settings

  • What is the maximum number of events in a visit?
  • Can I rename or update my custom marketing source variables?
  • What are the differences between custom site variables and custom global variables?
  • Can I reassign the number of a deleted custom variable to the one I just created?
  • Do level 1 sites have a time zone?
  • Your level 2s are changing!
See all 22 articles

Data Collection Portal

  • Is it possible to export a list of all our sites?
  • A new site has just been added but still doesn't appear on the listings yet. Is this normal?
  • How do I add a new site to my contract?
  • Where can I find the logs associated with my site?
  • How to modify the default URL of a Level 1 site?
  • How to host my SmartTag on the CDN of AT Internet?
See all 9 articles

Implementation / Tagging

  • Is there a character limit for page labels?
  • Can I use the character '"#' for a page label?
  • Why is my MV Testing data not displayed?
  • How to tag on-site ads campaigns using a query string parameter?
  • Switching to first party cookies: how to set the domain where the cookie is deposited?
  • I don't see data anymore for "searches with no results", why?
See all 56 articles

Sources & Campaigns

  • Is it possible to combine Google UTM and AT campaign tags in one URL?
  • I keep getting data for a marketing campaign that is no longer online, is this normal?
  • How does AT Internet manage attribution?
  • I'm looking for the definition of terms you use in traffic sources in Explorer: what's the difference between "email marketing" and "webmails, "brand awareness" and "portal sites"?
  • How to identify traffic coming from newsletters?
  • How are Custom Organic Sources rules processed?
See all 42 articles

Explorer

  • What is the difference between the filter "contains" and "is equal to" ?
  • Did you recently change your URLs? Most of my bookmarked URLs don't work anymore.
  • Can I receive alerts for traffic variations?
  • From which regions do my visitors come from?
  • Timezones for geolocated analyses
  • What time zone is used for real time data?
See all 12 articles

Navigation and usability

  • How do I get the exit rate of a page?

Ecommerce

  • The number of transactions doesn't match the number of validated purchases, why?
  • I am correctly observing hits related to my orders, however there is no data in my interface?
  • How is it possible to get 1 visit with a purchased product without product pages viewed or loaded?
  • Sales Insights: how to identifying the most seen products?
  • What's the difference between Sales and Revised sales?
  • How do I change the currency in Analyzer NX?

Data Query

  • How to share a segment created on Data Query 3?
  • What is the difference between the getRowCount method and the Approximate count distinct function?
  • How do source properties work?
  • How can I apply a filter "is not empty" on a hidden column?
  • I noticed on Data Query 3 that there is a property "Site Environment". It says, that this property will be filled in by a configuration. Is it a configuration at the tagging level or within the interface?
  • How to build a table in Data Query showing the number of visits per month over a year?
See all 29 articles

Custom Metrics

  • How to calculate the exit rate on a page using a custom metric?
  • What is the limit on the number of custom metrics?
  • Will creating custom metrics change my subscription costs?
  • Where can I use custom metrics?
  • Can data be exported from custom metrics?
  • Is there a limit to the number of custom metrics that can be created on a site?
See all 9 articles

Segments

  • How do I exclude monitored traffic from my analyses?
  • What is the difference between a filter and a segment?
  • How come the segments created in Analyzer NX are not available in Data Query?
  • What is the difference between a visit and visitor segment?

Dashboards

  • How to integrate a funnel in a Dashboard?
  • The period doesn't change on my Dashboard, why?
  • How can I display my graphs with a comparison period within my dashboard?
  • How can I modify the width of some columns in my dashboard?
  • Some lines are not displaying inside my dashboard PDF export
  • How can I change the list of sites available in my dashboard?
See all 26 articles

Reports

  • Is it possible to select a comparison period in the Reports interface?
  • How do I create an analysis for each campaign in my report?
  • How to import the segment from a Data Query template into the Reports interface?
  • How can I add a site to my report?

Dimensions / Metrics

  • How to sort Month and Weekday properties in chronological order?
  • Why do I observe the notion "closed" following custom page/site variables?
  • Can you tell me what the property "Organisation" means?
  • On mobile applications, what is the difference between a session and a visit ?
  • When looking at a specific level 2, other level 2 sites are showing up in the Referrer sites, won't they be counted twice?
  • What is the "sub-region" property?
See all 42 articles

API

  • Is it possible to use the AT Internet Rest API to retrieve pages, visits, visitors per site using a Xiti free account?
  • [Reporting API] Major improvements to detection of relative periods
  • Are periods limited on the Reporting API?
  • How I can avoid authenticating each time I open a document with an IQY file?
  • Can I obtain the number of lines of my API query?

API Accounts

  • How to share an API call with someone who does not have an AT Internet account?
  • How to delete an API account?

Data Flow

  • Some values of my Visits flows seem erroneous or incomplete, what should I do?
  • How can I estimate the volume of data expected to set up my data lake?
  • How to handle periods in Data Flow?
  • How to delete/edit/rename a flow?
  • What are Data Flow output formats?
  • How to use an existing flow?
See all 7 articles

Data Manager

  • Why aren't my query string parameters retrieved?
  • Will my Data Manager rules be retroactive?
  • Can I assign a page label based on the site URL?
  • How do I correct an incorrect level 2 ID without changing anything in the code?
  • How do I access Data Manager?
  • When are my Data Manager configurations considered/updated?

Exports

  • How to extend the end date of my exports?
  • How do I use AT Internet data in external tools?
  • How do I modify or delete the recipients of a scheduled Dashboard export?
  • Is there a specific timeframe in which scheduled exports (reports) are sent?
  • Why is there a difference between the data I'm now seeing in Data Query and the data in a DQ export scheduled in real-time?
  • Can I import REST API data into Google Sheets?
See all 8 articles

Technology

  • Is it possible that some browser languages are not recognised?
  • How is the model of a mobile device recognized?
  • What is the browser category "Other browser"?

Privacy

  • Do we need to display a cookie consent banner if we use your services?

Analyzer NX

  • How are returning visitors calculated in Analyzer NX?
  • Why do certain pages not feature in Analyzer NX's breakdowns?
  • What do the metrics in Acquisition/Loyalty on Analyzer NX mean ?
  • I keep receiving scheduled reports, how can I delete them?
  • How I can delete scheduled reports?
  • How to remove a recipient from an email report?
See all 18 articles

Plug-ins & Marketplace

  • Data transfer to Google Data Studio
  • How to find the AT Internet template inside Google Data Studio?
  • I'm logged in, why can't I see anything in In-Page Analytics?
  • Can I monitor an embedded YouTube video?
  • Is the Tag Inspector plugin available on Firefox?
  • How do I get ad blocker usage stats for my site?

Other

  • What browsers and devices are supported to access the Analytics Suite?
  • What is the impact of time change on data collection?
  • How does geolocation work?
  • Is it possible to analyse all the data?
  • How does real time work?
  • How to access notifications on Explorer?
See all 12 articles

FAQ

  • Etape 1 : Découverte de Delta

  • Etape 2 : Quels changements ?

  • Etape 3 : Que dois-je migrer ?


Pour aller plus loin :


  • Les améliorations

    Informations techniques

  • Le nouveau moteur

    Informations complémentaires

  • Accès FAQ

    Questions fréquemment posées

  • Besoin d’aide ?

    Contactez notre équipe support

  • Step 1: Discover Delta

  • Step 2: What is changing?

  • Step 3: What to migrate?

Further information:


  • Enhancements in Delta

    Technical information

  • The new engine

    How it works

  • FAQ

    Frequently Asked Questions

  • Need help?

    Contact our support team

FAQ

  • Principes clés

    Comprendre les réglementations et leurs implications sur votre projet Analytics

  • Mise en conformité RGPD

    Contractualisation, marquage et options adaptés pour votre Analytics Suite

  • Aller plus loin

    Fonctionnalités privacy et ressources complémentaires


Accès rapide


  • Cookies

    Dépôt & consentement

  • Rétention des données

    Quelle conservation ?

  • Analyse Privacy

    Etude du consentement

  • Mesure Hybride

    Exemption & Opt-In

  • Key principles

    Understanding the regulations and their implications for your Analytics project

  • GDPR compliance

    Contractualisation, marking and options adapted to your Analytics Suite

  • Going further

    Privacy functions and additional resources to become a privacy expert

Fast access


  • Cookies

    Placement and consent

  • Collected data

    Which form of storage?

  • Privacy analysis

    Consent study

  • Hybrid Analytics

    Exemption & Opt-In

FAQ

  • Outils tiers

    Connexion aux outils tiers

  • Analyses

    Une nouvelle façon de visualiser la donnée

  • Marquage

    Les compléments de marquage optionnels

Plugins        




  • Adblock detector

  • OFFICIEL

    Adjust

  • Alerting

  • Angular

  • OFFICIEL

    Brightcove

  • Campaign creator

  • Clickable pages

  • Dashboard in Excel

  • Data Flow monitoring

  • Decibel Insights

  • Drupal

  • Funnel with Python

  • GA2AT

  • Google Sheets

  • GTM AutoTagging

  • iAdvize

  • OFFICIEL

    In-Page Analytics

  • OFFICIEL

    JW Player

  • OFFICIEL

    Magento Tracking

  • OFFICIEL

    Optimizely X Web

  • Outbrain

  • Page from title/URL

  • Performance

  • OFFICIEL

    Prestashop Tracking

  • Scroll Tracker

  • OFFICIEL

    Tag Inspector

  • OFFICIEL

    Viewability

  • VueJS

  • VWO

  • WordPress

  • Xtractor

  • OFFICIEL

    YouTube

OFFICIAL
PLUGIN POLICY

Our plugins provided with the official stamp, are the only plugins supported by our tech teams.
Plugins without this stamp are provided by users who help us improve our solutions.
They are technically reviewed by our teams, but their support can only be handled by their creators.

  • Key principles

    Understand legislations and implications

  • Configurations

    Setup tags and approriate options

  • Going further

    Become a privacy expert with the right resources

Key actions


  • Cookies

    Deposit with consent

  • Collected data

    What are they?

  • User's right

    What answer?

  • Hybrid Analytics

    Exemption & Opt-In

  • must read

    Cookies

    Deposit with consent

  • must read

    Collected data

    What are they?

  • must read

    User's right

    What answer?

  • must read

    Hybrid Analytics

    Exemption & Opt-In

Where to begin, without getting lost?



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